Onboarding
Pending Ack
TIN Matching - IRS TIN Validation
Required owner information
I can't connect my bank account
Login
Transactions
How to run a sale transaction
How to void a transaction
How to run a sale for an existing customer
How to do a refund transaction
Locating a previous transaction
What are the common transaction types?
Transactions screen
Customers
Payouts
How payouts display in a sub-merchant account.
Transaction Cutoff times
How to update your bank account
DDA Update - Dynamic Payout
Developers
Passing on Processing Fees to Customers
Cardholder vs. Merchant Initiated
How to identify and reduce fraud in eCommerce environment
PCI Compliance
Chargebacks
Reporting
Users
Accounts
- All Categories
- Transactions
- How to do a refund transaction
How to do a refund transaction
How to refund a transaction
Instructions on how to refund a transaction in the Jupiter virtual terminal.
- Go to Transactions in the menu bar.
- Find the transaction you wish to refund and select the three dots to the far right.
- Click refund and execute a full or partial refund.
