How do I respond to a dispute or chargeback?

Lynn Varnell Updated by Lynn Varnell

How do I respond to a dispute or chargeback?

How to respond to a disputed transaction

It's important to provide as much clear evidence as possible when responding to a dispute. In the case of a "fraudulent" card not present or ecommerce transaction that could include evidence of the following:

AVS (address verification match)

Billing/Shipping match

Proof of delivery

Emails with the cardholder

Cardholder signature on the pickup form

Details of cardholder identification

IP address and/or email address of purchaser

Description of goods/services sold

Proof that website was accessed for services after transaction date

Proof goods were downloaded

Signed order form

Evidence that transaction was completed by cardholder's family or household

How did we do?

How to mitigate chargebacks