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TIN Matching - IRS TIN Validation
Required owner information
I can't connect my bank account
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Transactions
How to run a sale transaction
How to void a transaction
How to run a sale for an existing customer
How to do a refund transaction
Locating a previous transaction
What are the common transaction types?
Transactions screen
Customers
Payouts
How payouts display in a sub-merchant account.
Transaction Cutoff times
How to update your bank account
When do I get my deposits?
Developers
Passing on Processing Fees to Customers
Cardholder vs. Merchant Initiated
How to identify and reduce fraud in eCommerce environment
PCI Compliance
Chargebacks
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Reset password
How to reset your password. Login. Click on "Forgot Password". Input the email address that is linked to your user account and click "Next". An email will be sent to you with a link to finish the pro…
I need to reset my username
I need to reset my username (or user name), how do I do that? Due to the sensitive information in your Jupiter account we ask that you email us at support@jupiterhq.com with a few contact details. Bu…