- All Categories Chargebacks
Onboarding
Pending Ack
TIN Matching - IRS TIN Validation
Required owner information
I can't connect my bank account
Login
Transactions
How to run a sale transaction
How to void a transaction
How to run a sale for an existing customer
How to do a refund transaction
Locating a previous transaction
What are the common transaction types?
Transactions screen
Customers
Payouts
How payouts display in a sub-merchant account.
Transaction Cutoff times
How to update your bank account
DDA Update - Dynamic Payout
Developers
Passing on Processing Fees to Customers
Cardholder vs. Merchant Initiated
How to identify and reduce fraud in eCommerce environment
PCI Compliance
Chargebacks
Reporting
Users
Accounts
Chargebacks
How to mitigate chargebacks
How to mitigate chargebacks. Your return policy is clear. Your business contact information is easily accessible. Respond to customers quickly. Product descriptions are clear and accurate. Swiped tra…
How do I respond to a dispute or chargeback?
How do I respond to a dispute or chargeback? How to respond to a disputed transaction. It's important to provide as much clear evidence as possible when responding to a dispute. In the case of a "fra…